Last Updated: August 20, 2026
O Tresor des Plantes Sdn. Bhd. ("we", "our", or "us") stands behind the premium quality of our organic herbal infusions and botanical selections. If you are not entirely satisfied with your purchase, we are here to assist in accordance with consumer protection standards in Malaysia.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened, and in the same pristine condition that you received it. The item must be in its original, sealed airtight foil packaging to ensure hygiene and food safety standards.
Due to international and local health regulations governing consumable items, **we cannot accept returns or offer refunds for any herbal teas, loose leaves, or botanical extracts that have been opened, unsealed, or partially consumed**. Personalized custom tea blends are also non-returnable.
If you receive a package that was damaged during transit or has verified quality defects, please contact us immediately at contact@otresordesplantes.com with photos of the package within **48 hours** of delivery. We will arrange a complimentary replacement or full refund including return shipping costs.
Once we receive your returned package at our Kuala Lumpur fulfillment center, we will inspect the items and notify you of the status. If approved, we will initiate a refund directly to your original payment method (Bank Transfer or Credit Card) within **5-7 business days**.
You will be responsible for paying your own shipping costs for returning non-faulty items. Return packages must be shipped to our headquarters: O Tresor des Plantes Sdn. Bhd., Level 28, Menara Binjai, No. 2 Jalan Binjai, 50450 Kuala Lumpur, Malaysia. We recommend using a trackable courier service (such as Pos Laju or DHL) as we cannot be held responsible for lost return shipments.
